Refund & Cancellation Policy

1. Payment Processing & Billing Authority

BeHisabi offers optional premium capabilities under BeHisabi Pro through auto-renewing subscriptions (e.g., Monthly or Yearly billing plans) and one-time purchases (Lifetime Access).

All financial transactions, payments, in-app billing processes, and tax collections are handled and executed exclusively through the Google Play Billing system (operated by Google LLC).

Zero Financial Data Stored: BeHisabi and its developers never receive, collect, process, or store your credit card numbers, debit card details, bank credentials, or billing physical addresses. Your payment information is safeguarded exclusively by Google LLC under the Google Play Terms of Service.

2. How to Cancel Your BeHisabi Pro Subscription

You may cancel your BeHisabi Pro recurring subscription at any time. Per Google Play policy, uninstalling the BeHisabi application does NOT automatically cancel your subscription. You must cancel it directly through your Google Play account using the following steps:

1

Open the Google Play Store

On your Android smartphone or tablet, launch the official Google Play Store app (ensure you are logged into the Google account used for the purchase).

2

Tap Your Profile Icon

At the top right corner of the Google Play Store screen, tap your profile avatar.

3

Select "Payments & Subscriptions"

In the account menu, tap on Payments & subscriptions, then select Subscriptions.

4

Choose BeHisabi & Cancel

Tap on BeHisabi or BeHisabi Pro from your active subscription list and tap Cancel subscription. Follow the on-screen prompts to confirm.

                Access Retention: When you cancel a subscription, auto-renewal will cease immediately, and no future charges will occur. You will retain full access to all BeHisabi Pro features until the conclusion of your current prepaid billing cycle.
            

3. Free Trial Policy & Automatic Renewal Terms

If BeHisabi Pro offers an introductory free trial period (such as 7 or 14 days):

Trial Duration: You will not be charged during the specified trial period.
Cancellation Window: To avoid being charged the standard recurring subscription fee, you must cancel the trial at least 24 hours prior to the trial conclusion.
Automatic Conversion: If not cancelled 24 hours prior to expiration, Google Play Billing will automatically charge your account for the standard subscription period chosen during signup.
Trial Eligibility: Free trials are restricted to one per Google Account and cannot be combined or reused across multiple cycles.

4. Refund Rules & Google Play 48-Hour Window

Because all digital billing is handled by Google Play, refund decisions are governed by official Google Play Refund Policies:

A. Purchases Made Within 48 Hours

If less than 48 hours have elapsed since you were charged for an in-app subscription or purchase:

You can request a direct automated refund from Google via the official Google Play Order History or the Google Play Refund Request Portal.
Google typically reviews and decisions these requests automatically within 15 minutes to 4 business days.

B. Purchases After 48 Hours

If more than 48 hours have passed since your transaction, Google Play standard policies generally do not permit automated refunds. However, exceptions may be reviewed for:

Technical Defect: Pro features failed to activate despite successful payment and verified receipt tokens.
Accidental Duplicate Charges: Documented dual charges resulting from Google Play network synchronization latencies.
Statutory Consumer Rights: Mandatory consumer refund rights under applicable local statutes (including European Union 14-day statutory right of withdrawal, unless digital supply began with your express consent and acknowledgement of loss of withdrawal right).

5. How to Submit a Refund Request to Google Play

Follow these simple steps to claim a refund via Google:

Visit the official Google Play refund portal: Request a refund on Google Play.
Sign in to the specific Google Account used to download BeHisabi and make the in-app purchase.
Review your purchase history and select the order for BeHisabi Pro (starts with order number GPA.XXXX-XXXX-XXXX-XXXXX).
Select the reason for your refund request (e.g., "I bought this by accident" or "Purchase is defective or doesn't work as advertised").
Submit your request. Google will send an email confirmation regarding your refund status.

6. Developer Contact & Billing Assistance

If you encounter any unexpected billing errors, license restoration failures after reinstalling the app, or need manual verification of your purchase token, our technical support team is here to assist:

Lead Developer: Takbir A. Himu
Billing & Support Desk: hello@takbirhimu.me
Required Information: To assist you quickly, please include your Google Play Order ID (e.g., GPA.1234-5678-9012-34567 found in your Google Play receipt email) and the email associated with your Google Play account.
Response Window: We respond to all billing inquiries within 24 to 48 business hours.